Privacy Policy

Last updated: 1 January 2026

1. Who We Are

Chester House & Garage Clearance ("we", "us", "our") operates chesterhousegarageclearance.co.uk. We are the data controller responsible for your personal data under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Contact: info@chesterhousegarageclearance.co.uk | 07376 577695

2. Information We Collect

We may collect the following personal data:

Identity data: name, title
Contact data: billing address, service address, email, telephone number
Enquiry data: details of the clearance service you require
Technical data: IP address, browser type, device information, cookies
Usage data: how you use our website

3. How We Use Your Information

We use your personal data for the following lawful purposes:

To respond to your enquiry and provide a quote (legitimate interests / contract)
To deliver the clearance services you request (contract)
To process payment and maintain accounting records (legal obligation)
To improve our website and services (legitimate interests)
To send you marketing communications where you have consented (consent)

4. Legal Basis for Processing

Under UK GDPR, we rely on the following legal bases: performance of a contract, legitimate interests, legal obligation, and consent. You may withdraw consent at any time by contacting us.

5. Cookies

Our website uses essential cookies to ensure it functions correctly. We may also use analytics cookies to understand how visitors use our site. You can control cookies through your browser settings. Disabling cookies may affect site functionality.

6. Sharing Your Data

We do not sell your personal data. We may share data with:

Licensed waste transfer stations and recycling partners where required to complete a clearance
Payment processors and accounting software providers
Professional advisers (insurers, legal advisers) where necessary
Regulatory authorities where legally required

7. Data Retention

We retain personal data only as long as necessary. Enquiry data is retained for up to 24 months. Financial records are kept for 6 years in line with HMRC requirements. After this period, data is securely deleted or anonymised.

8. Your Rights

Under UK GDPR you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request erasure ("right to be forgotten")
Object to or restrict processing
Data portability
Withdraw consent at any time
Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise any of these rights, contact us at info@chesterhousegarageclearance.co.uk.

9. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or alteration. However, no transmission over the internet is completely secure.

10. International Transfers

We do not routinely transfer your data outside the UK. Where any transfer is necessary, we ensure appropriate safeguards are in place.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page with the "last updated" date.

12. Contact & Complaints

For any privacy concerns, contact us at info@chesterhousegarageclearance.co.uk. You also have the right to complain to the ICO at ico.org.uk or by calling 0303 123 1113.