Terms & Conditions
1. Introduction
These Terms & Conditions ("Terms") govern your use of the website chesterhousegarageclearance.co.uk and any clearance services provided by Chester House & Garage Clearance ("we", "us", "our"). By engaging our services or using our website, you agree to these Terms.
2. Definitions
- "Client" means the person or entity requesting our services.
- "Services" means house clearance, garage clearance, waste removal, and any related work.
- "Quote" means the estimated price provided before work commences.
3. Quotes and Estimates
All quotes are provided free of charge and are valid for 14 days unless otherwise stated. Quotes are based on information provided by the Client. If the actual volume of items, access conditions, or site circumstances differ from those described, we reserve the right to revise the quote before work begins. Any revised price will be confirmed with the Client for approval.
4. Booking and Confirmation
A booking is confirmed when the Client accepts our quote in writing (email or SMS) and, where applicable, pays any agreed deposit. We will confirm the date and estimated arrival time. Same-day and next-day services are subject to availability.
5. Client Responsibilities
The Client agrees to:
- Provide accurate information about the property, items, and access
- Ensure safe and legal access to the property or garage
- Remove or secure any items not intended for clearance
- Disclose any hazardous materials (asbestos, chemicals, sharps, etc.) before work begins
- Obtain any necessary permissions from landlords, tenants, or third parties
6. Hazardous and Prohibited Items
We cannot remove hazardous waste including asbestos, chemicals, medical waste, firearms, ammunition, or controlled substances unless specifically agreed and licensed in advance. Any such items found on site may result in suspension of work and additional charges.
7. Payment Terms
Payment is due in full upon completion of the clearance unless otherwise agreed in writing. We accept bank transfer, cash, and major debit/credit cards. For larger jobs, a deposit may be required at booking. Late payments may incur interest at 8% above the Bank of England base rate under the Late Payment of Commercial Debts (Interest) Act 1998.
8. Cancellation and Rescheduling
You may cancel or reschedule free of charge with at least 24 hours' notice. Cancellations within 24 hours of the agreed time may incur a fee to cover mobilisation costs. We reserve the right to cancel or reschedule due to adverse weather, unsafe conditions, or circumstances beyond our control.
9. Liability
We are fully insured for public liability and goods in transit. Our liability is limited to the value of the Services provided, except where liability cannot be excluded by law (including death or personal injury caused by negligence). We are not liable for:
- Pre-existing damage to property, structures, or fittings
- Items the Client failed to identify as valuable or not for removal
- Indirect or consequential losses
10. Ownership of Removed Items
Unless otherwise agreed in writing, ownership of all items removed passes to us upon collection. We may resell, recycle, or dispose of items at our discretion in compliance with waste regulations. If you wish to retain ownership of specific items, you must declare them before collection.
11. Waste Disposal
We are a licensed waste carrier. All waste is disposed of at licensed facilities with recycling prioritised where possible. Waste transfer documentation is available on request.
12. Website Use
All content on this website is provided for general information only. We make no warranties as to accuracy or completeness. You must not misuse this website, attempt to gain unauthorised access, or use it for unlawful purposes.
13. Intellectual Property
All content, logos, text, and images on this website are our property or used with permission. You may not reproduce, distribute, or use them without written consent.
14. Force Majeure
We are not liable for any failure or delay in performing our obligations caused by events beyond our reasonable control, including extreme weather, strikes, or government restrictions.
15. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
16. Changes to Terms
We may update these Terms from time to time. The latest version will always be published on this page. Continued use of our services after changes constitutes acceptance.
17. Contact
For any questions about these Terms, contact us at: